Privacy Policy

Vibiz Inc. (“Vibiz”, “we”, “us”) runs vibiz.ai, the Vibiz application, the Vibiz API and MCP server, and the Vibiz analytics SDK (together, the “Service”). This policy explains what personal data we collect, why, who we share it with, and the choices you have.

For your own account and workspace data, Vibiz is the data controller. For the data of your website visitors, leads and customers that flows through funnels, inboxes and the SDK, you are the controller and Vibiz processes it on your behalf (see section 3).

Account information. Your name, email address and sign-in method (email, Google or another provider handled by Clerk), plus your plan, language and notification settings.

Workspace and business information. The website or social profile you import, your brand assets, products, offers, customer profiles, knowledge base, business answers you give during onboarding, and the goals and budgets you set.

Content you create. Prompts, uploads, generated images, videos, copy, posts, websites, campaigns and your conversations with the Vibiz agent.

Connected accounts. When you connect a platform we store the access tokens, account, page and ad-account identifiers, and the posts, campaigns, comments and performance data those platforms return for the accounts you connected.

Payment information. Stripe processes your card. We store your Stripe customer and subscription identifiers, invoices, credit balance and usage history. We never see or store full card numbers.

Usage, device and diagnostics. Pages and features you use, clicks, session replays for troubleshooting, browser and device type, IP address, approximate location, error reports, and the referral, campaign and ad-click identifiers that brought you to Vibiz.

Support and communications. Messages you send us through the in-app chat, email or calls, and your responses to surveys and reviews.

Vibiz may process personal data about people who are not our customers but yours: visitors to websites and funnels built with Vibiz, leads who fill in your forms, buyers who check out through a Vibiz funnel, people who message your connected inboxes, and events (such as page views, sign-ups and purchases) that the Vibiz SDK records on your own website when you install it.

• We process this data only on your instructions and to provide the Service to you, for example to show you leads, attribute results to campaigns, or forward conversion events to Meta when you turn that on.
• You are responsible for having a lawful basis to collect this data and for giving your visitors and customers the notices they are entitled to.
• We do not use your customers’ data for our own marketing or sell it to anyone.

• To provide the Service: build your brand profile, generate content, publish posts, launch and manage ads, run your inbox and outreach, and let the agent act on your instructions.
• To bill you and manage credits, subscriptions and ad spend.
• To support you, answer questions and investigate problems, including by replaying sessions where you reported an issue.
• To keep the Service secure, prevent fraud and abuse, and enforce our Terms.
• To understand how the Service is used and improve it, using aggregated or pseudonymised analytics wherever possible.
• To send you service messages such as receipts, security notices and progress updates, and, with the ability to opt out, product news and offers.
• To measure our own advertising, so we can see which campaigns bring customers to Vibiz.
• To comply with the law and respond to lawful requests.

The Service uses third-party AI models to generate content and to understand your business. When you run a generation or talk to the agent, the relevant prompts, business context and assets are sent to the model provider for that task under our contract with them. Providers are listed in section 6 and process this data to return a result to you; they do not receive your account or payment details.

We do not use your content to train Vibiz’s own models. Our contracts with model providers do not allow them to use your content to train their models. Read our AI training data policy for details.

We do not sell personal data. We share it with the service providers that run parts of the Service for us, each bound by a contract that limits what they may do with it:

We may also share information:

• With the platforms you connect, so that Vibiz can publish, advertise or import on your instruction.
• With your team members and anyone you invite into a workspace.
• When required by law, to protect the rights and safety of Vibiz, our customers or the public, or to enforce our Terms.
• As part of a merger, acquisition or sale of assets, in which case we will tell you before your data becomes subject to a different privacy policy.

We use cookies and similar technologies for sign-in and security (essential), for product analytics and session diagnostics (PostHog), and, on our marketing pages, for advertising measurement pixels from platforms such as Meta, Google, TikTok, Microsoft and OpenAI. You can control cookies in your browser settings; blocking essential cookies will stop the Service from working.

• Account and workspace data is kept while your account is active.
• When you delete a workspace or your account, we delete or anonymise its data from our active systems, and it expires from backups on a rolling basis after that.
• Billing and credit records are kept for as long as tax and accounting law requires.
• Content already published to a connected platform stays on that platform under its own rules until you remove it there.

Vibiz is based in the United States and our providers operate in the United States and the European Union. When personal data from the EU, UK or Switzerland is transferred outside those regions we rely on the providers’ standard contractual clauses or equivalent safeguards.

Depending on where you live (including under the GDPR, UK GDPR and the CCPA) you may have the right to:

• Access the personal data we hold about you and receive a copy in a portable format.
• Correct inaccurate data.
• Delete your data, which you can do yourself by deleting a workspace or your account.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Opt out of marketing emails using the link in each email.
• Complain to your local data protection authority.

To exercise a right that is not available in the app, email support@vibiz.ai from the address on your account. We respond within 30 days. We will not treat you differently for exercising your rights.

We protect your data with encryption in transit and at rest, access controls, tenant isolation between workspaces, and monitoring. Access tokens for connected accounts are stored by a dedicated provider and are never shown in the app. No system is completely secure; if we learn of a breach affecting your data we will notify you as the law requires.

The Service is for businesses and professionals and is not directed at anyone under 18. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

We will update this policy when our practices change. Material changes are announced by email or in the app before they take effect. The date at the top shows when it was last revised.

Questions or requests about your data: